Job Title: Customer Service Representative (In Office)

Location: 315 Broadway Street S. Jordan, MN

Job Type: Part-Time & Seasonal Full-Time

Pay: $16.00/HR + Based on Experience

Reports To: Customer Service Manager

About Us:

At Brothers Pest Management, we are a trusted provider of top-quality pest control services, dedicated to ensuring that our customers enjoy safe, pest-free homes and businesses. We take pride in offering tailored solutions with exceptional customer care. As we continue to grow, we’re looking for an enthusiastic and detail-oriented Customer Service Representative to join our team and help deliver a seamless experience for our customers.

Position Overview:

The Customer Service Representative (CSR) will be the first point of contact for customers, providing prompt, professional, and courteous assistance. You will manage customer inquiries, schedule appointments, process service requests, and ensure customer satisfaction using FieldRoutes, our cutting-edge software for managing service workflows. The ideal candidate will possess strong communication skills, a problem-solving mindset, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

• Customer Interaction: Handle incoming calls, emails, and chat inquiries from customers, addressing service-related questions, billing issues, and general concerns.

• Appointment Scheduling: Use FieldRoutes to schedule and confirm appointments for pest control services, ensuring proper documentation and accurate service dates/times.

• Service Coordination: Coordinate with field technicians to ensure timely service delivery, dispatch updates, and resolve any schedule-related conflicts.

• Record Management: Update and maintain customer records in FieldRoutes, ensuring accurate data entry of customer information, service history, and communications.

• Problem Resolution: Proactively handle service issues, complaints, and emergencies, working to resolve matters efficiently while maintaining a positive customer relationship.

• Sales Support: Provide information on services, promotions, and additional treatments to customers, encouraging repeat business and customer loyalty.

• Billing and Payment Processing: Process payments, handle billing inquiries, and assist with payment plan arrangements through FieldRoutes.

• Team Collaboration: Work closely with other team members, including field technicians and management, to ensure smooth service delivery and customer satisfaction.

• Follow-up: Follow up with customers after services to ensure satisfaction, gather feedback, and address any additional needs or concerns.

Required Qualifications:

• Experience: Previous customer service experience, preferably in the pest control, home services, or related industry.

• Technical Skills: Proficiency in FieldRoutes or similar customer management software (CRM), as well as Microsoft Office (Word, Excel, Outlook).

• Communication Skills: Excellent verbal and written communication skills with the ability to professionally handle customer inquiries and provide clear, concise information.

• Problem-Solving: Strong analytical and problem-solving abilities to address customer concerns and provide efficient solutions.

• Organizational Skills: Ability to manage multiple tasks in a fast-paced environment while maintaining attention to detail.

• Team Player: Willingness to collaborate with team members and provide support across different departments as needed.

• Positive Attitude: Friendly, approachable demeanor and a genuine desire to assist customers.

Preferred Qualifications:

• Experience with FieldRoutes or similar scheduling and CRM software is a plus.

• Knowledge of pest control industry practices and terminology is a bonus.

Why Work With Us?

• Competitive pay and 401K-Options

• Opportunities for career growth and development.

• A supportive and team-oriented work environment.

• Comprehensive training to ensure you’re set up for success.

If you are passionate about providing outstanding customer service and are looking to contribute to a dynamic team, we encourage you to apply! Help us continue to deliver excellent pest control services and create lasting relationships with our valued customers.